bloody architects

I had a call-out today to a new school theatre, less than a year old.The house lighting system is too complex for the staff to work and no manual. The step lights have been glued in, some are already dead. There are electric winches on all 6 bars. There is no ladder, one is supposed to focus lights by raising and lowering bars till you get them all right. Having spent all this money on bells and whistles they could only afford 20 parcans 6 fresnels and 4 cyc lights and the parcans are open backed single insulated- for kids? No profiles. So a million dollars on [my guess] we have a non functional teaching venue. This is a state school paid for by tax-payers. How do they get away with it?